Aftersales Representative
Position Summary
The Aftersales Representative is responsible for supporting customers after equipment installation by providing replacement parts, equipment upgrades, service coordination, and ongoing customer support. This role ensures customers receive timely solutions while identifying opportunities for additional products and services.
Department
Customer Success / Sales
Employment Type
not available
Experience
not available
Location
United States
Schedule
not available
Travel
not available
Key Responsibilities
- 1
Respond to customer inquiries regarding replacement parts and equipment support.
- 2
Prepare quotations for parts, upgrades, and service requests.
- 3
Process customer orders and coordinate delivery schedules.
- 4
Work closely with Engineering and Operations to resolve technical issues.
- 5
Recommend equipment upgrades and preventive maintenance solutions.
- 6
Maintain accurate customer records within the CRM system.
- 7
Coordinate warranty and service-related activities.
- 8
Build long-term customer relationships through proactive support.
Qualifications
Required
2+ years of customer service or inside sales experience.
Strong communication and organizational skills.
Experience using CRM or ERP software.
Mechanical aptitude and willingness to learn technical products.
Preferred
Experience in conveyor systems or industrial manufacturing.
Ability to interpret technical documentation and BOMs.
Key Competencies
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